Privacy Policy

We may collect the information either directly, as provided by you or automatically track and collect certain information about you as you navigate on the Platform.

Automatically Collected Information

When you install or use the Platform, We will collect Personal Information from you and any devices you may use in your interaction with the Platform. This may include:

• Device usage details, geo-location, IP address, device ID or unique identifier
• Device manufacturer and type, device and hardware settings, SIM card usage
• Applications installed on your device, ID for advertising, ad data
• Operating system, web browser, operator, IMSI, connection information
• Screen resolution, usage statistics, default communication applications
• Access to device address book and messages, device log and event information
• Logs, keywords and meta data of incoming and outgoing calls and messages
• Version of the Platform you use and other information based on your interaction

Information Provided by You

We will collect your Personal Information which is provided by you from time to time through the Platform, including but not limited to:

• Full name, phone number, e-mail id, password created on the Platform
• Age, residential address, date of birth, gender, location
• Device information, your profile picture
• Search terms and results, browsing information, communications
• Interactions, participation in surveys, polls, contests or promotions
• Transactional information, including payment methods and other details
• Preferences and settings, reviews posted in relation to the Services
• Grocery preferences, order history, delivery addresses

Payment Information

We do not store your card or UPI details. Payments are processed securely through trusted third-party payment gateways.

By visiting the Platform, utilizing the Services and providing your information, you consent to the collection, use, disclosure and otherwise processing of your information in accordance with this Privacy Policy.

Communication Consent

While providing Your Personal Information on the Platform, you expressly consent to the Company (including its other corporate entities, group companies, technology partners and other third party entities, marketing channels and business partners) to contact you through:

• SMS and RCS
• Push notifications
• Instant messaging apps, including but not limited to WhatsApp
• Voice calls
• Email

Withdrawal of Consent

You have the right to withdraw your consent that you have already provided, but please note that withdrawal of consent will not be retroactive. In the event that you withdraw consent given to Us, We reserve the right to restrict or deny the provision of Our Services for which We consider such information to be necessary.

Purposes of Use

We only collect and use such information from you that we consider necessary for:

Your Personal Information is stored only for as long as needed to fulfil the above aims and such time period as per our internal policy and Applicable Laws.

Our application may request the following permissions:

Location Access

To provide accurate delivery services and show nearby availability.

Camera Access

To allow users to upload images (profile or order-related).

Storage Access

To store app data and improve performance.

These permissions are only used for app functionality and not misused.

We may share or disclose your Personal Information with our delivery partners, suppliers, payment processors, and other third parties. This disclosure may be required for:

• Providing you access to the Platform and/or the Services
• Fulfilment and delivery of your grocery orders
• Supporting our business (logistics, delivery, communication and payments)
• Enhancing your shopping experience
• Complying with our legal obligations
• Protecting and defending our rights and enforcing Our agreement(s)
• Facilitating Our marketing and advertising activities
• Preventing, detecting, mitigating, and investigating fraudulent or illegal activities

Legal Disclosure

We may disclose or share your Personal Information if required to do so by Applicable Law or in the good faith belief that such disclosure is reasonably necessary to:

• Investigate, prevent, or take action regarding possible illegal activities
• Respond to subpoenas, court orders, or other legal process
• Defend rights or safety of the Company, Our customers or any other person
• Enforce and/or investigate violations of our Terms and Conditions or Privacy Policy
• Respond to claims that content violates the rights of any third party
• Protect the rights, property or personal safety of Our customers, employees or the general public

Business Transfers

We may share/sell some or all your Personal Information with another business entity/buyer or a successor should We plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business, in whole or in part.

Aggregated Data

We may use aggregated or anonymized Personal Information for statistical and analytical purposes and share such data with third parties for survey purposes. We do not consider Personal Information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person.

The Platform may link to other websites or applications of third parties who may collect Personal Information about you. The Company is not responsible for the privacy practices or the content of those linked websites or applications.

Social Media Features

If you interact with any social media features and/or instant messaging applications on our Platform, or use your social media credentials to log-in or post content:

• These features may collect, process or share information about you and your use of the Platform
• They may post information about your activities on the respective social media and/or instant messaging applications
• Your interactions with these social media companies are governed by their privacy policies
• The Company shall in no event be responsible or liable for the same

We may offer certain promotions and/or arrange for contests through the Platform/Services that may require your Personal Information. By participating in such promotions or contests:

• You are agreeing to the official rules issued by the Company
• You allow the Company and/or any third party/sponsor to use your name and/or such other information as provided by you
• Such third parties/sponsors may also use your information in advertising or marketing
• Your information may be disclosed to such third parties/sponsors or the public in connection with the administration of such promotions

We retain your Personal Information in accordance with Applicable Laws, for a period no longer than is required for the purposes for which it was collected or as required under any Applicable Law.

Extended Retention

We may archive or retain data related to you if we believe it may be necessary to:

• Investigate or prevent fraud or future abuse
• Connection with the Services
• Compliance with Applicable Law
• Other legitimate purposes

We may continue to retain your data in anonymised form for analytical and research purposes.

Account Closure

To close your account, you need to either:

• Close the account by visiting the settings page on the Platform, OR
• Send us a request via email stating the reasons for closure

Thereafter, after certain period of time, we will either delete your information or de-identify it so that it is anonymous and aggregated.

We adopt reasonable security practices and procedures to protect from unauthorised access, breach, damage, unauthorised use, modification, disclosure or impairment of the information under our control.

Security Measures

• We use a secure server to provide Services
• We aim to ensure maintenance of reasonable physical, electronic, and managerial procedures
• We adhere to current/upgraded technology and generally accepted industry standards
• The Company servers are accessible only to authorized personnel
• Information received or stored is shared with authorized personnel on a need-to-know basis

Your Responsibilities

• You are responsible for ensuring the protection of login and password records for your account
• You are responsible for all uses of your account and password, whether authorized by you or not
• You shall inform Us promptly of any improper use of your account or password

We provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You understand that there may be certain restrictions or limitations in our provision of Services if certain information sought is not provided.

Marketing Communications

You may choose not to use a particular service or feature on the Platform and opt-out of receiving any non-essential (promotional, marketing-related) communications from Us and on behalf of Our partners.

If You want to remove your contact information from all the Company lists and newsletters, please choose the 'unsubscribe' or equivalent option provided in the mailers that you receive from Us.

We reserve the right to amend this Privacy Policy and may at any time without a separate notice or liability, change/amend this Privacy Policy.

• You are responsible for periodically reviewing this Privacy Policy
• Use of information we collect is subject to the Privacy Policy in effect at the time such information is used
• In case of substantial changes, We may notify You on the Platform or by push notice and/or by sending You an email
• Your continued use of the Platform will be considered as your acceptance and agreement to the revised policy

You agree and acknowledge that You have unequivocally consented to the terms of this Privacy Policy and managing of any and all of the data shared by You by the Company in relation to availing the Services. You also agree and acknowledge that the Company has no liability whatsoever in relation to this Privacy Policy.

If you have any concerns or grievances with respect to the Services or any content hosted, transmitted, published, updated or shared on the Platform, You may contact the Owner:

We use Cookies to collect certain information when you visit the Website. Cookies are small text files which are saved on your computer when you visit a website and allow us to deliver a better and faster Website experience to you.

Managing Cookies

• You can disable the Cookies through your internet browser
• You can set a 'do not track' privacy preference through your internet browser
• You can also disable Cookies directly from the Website
• Please note that disabling cookies may restrict or limit your access to our Website

Note: We do not control any third-party cookies that may collect information when you access the Website.

You have the following rights with respect to your Personal Information:

If you have any other queries relating to the usage of the Platform or the Services, you may contact Us: